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FAQ
Are all deep cleaners properly equipped to clean an entire home?
My CrossWave's brush is not turning
What to do when your CrossWave's brush is not turning
Share this tip
Plug machine in and select cleaning mode ("Hard Floor" or "Rug")
Recline the machine to activate brush roll
If brush roll does not turn, unplug machine and remove the brush window and brush roll
To remove brush window, pull the tab upward
To remove the brush roll, grab the brush roll tab and pull upwards
Clear any obstructions
Test brush by holding the colored pull tab and spinning the other end
If brush does not spin,
a replacement brush is needed
Also check for significant wear/tear to the grey colored end of the brush (opposite the pull tab)
It is normal the brush roll will have some marks after using - it will not affect any function
Check the plastic gear on the end of the machine and remove any hair or debris wrapped
Turn gear by hand to test spin