FREQUENTLY ASKED QUESTIONS
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I have a few small areas that need cleaning. What would you recommend?
For quick cleanup of spots and spills, BISSELL recommends handheld compact deep cleaners such as the BISSELL SpotClean or Little Green. These SpotCleaners spray, lift and remove tough spots and spills when they happen, packing professional-style deep cleaning into a hand-held, portable size. For larger spots and small area cleaning, BISSELL recommmend the SpotClean Pro or InstaClean Compact. The compact, streamline, but slightly larger cleaning path design of these products provide continuous, portable deep cleaning power for a variety of cleanups. They effectively deep clean spots, spills, high traffic and small areas including stairs, upholstery and auto interiors.
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Northern Ireland & The Island Groups: £6.99
A charge of £6.99 for Standard Delivery applies to The Highlands & Islands, Northern Ireland, Isle of Wight and Isle of Man. The Highlands and Islands postcodes are as follows: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. Unfortunately, we cannot deliver to the Channel Islands. FREE standard delivery applies to the majority of UK mainland postcodes.
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Free Standard Delivery
Free Standard Delivery is available on all orders valued at £19.99 or more. All standard delivery parcels are sent via DPD courier service. These must be signed for, as parcels will not be left outside or with neighbours. A calling card will be left if the recipient is not available to collect the parcel. This delivery option normally takes between 4-5 working days, but in exceptional circumstances could take up to 28 days. Free standard delivery applies to the majority of UK mainland postcodes.
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Next Day (Working Day) Delivery: £5.99
Only when Next Working Day delivery is stated, the following will apply: All Next Working Day delivery parcels are sent via DPD courier service. These must be signed for, as parcels will not be left outside or with neighbours. A calling card will be left if the recipient is not available to collect the parcel. Next Working Day Delivery applies to the majority of UK mainland postcodes if ordered before 12:00 pm and is not applicable on weekends and bank holidays. NB: Please note that there is no next day delivery on public holidays
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Faulty Goods
BISSELL are committed to ensuring that all products are to the highest standard. All our products have a minimum one year's manufacturer guarantee from the date of purchase and should you experience a problem within this period please contact the BISSELL Consumer Care line on 0344 888 66 44 - Option 1. One of our dedicated customer services representatives will try to solve your problem over the phone. If your problem cannot be solved over the telephone, a collection may be arranged. Once our Service Centre has received your faulty item, it will be tested and the fault/problem identified. Upon identification of this, we will repair the fault. If the fault cannot be identified we will contact you and offer you a replacement or full refund.
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Warranty
All goods supplied by BEAM are warranted free from defects for the period stated within the product packaging from the date of supply. This warranty does not affect your statutory rights. This warranty does not apply to any defect in the goods arising from fair wear and tear (such as worn out filters, belts and brush bars), wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the manufacturer, failure to follow manufacturer's instructions, or any alteration or repair carried out without approval from the manufacturer. If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify BISSELL in writing at the address shown below or use the contact us page on the www.bisselldirect.co.uk website BISSELL DIRECT, Buckingway Business Park, Meridian, Anderson Rd, Swavesey, Cambridge CB24 4AE, UK
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My SmartClean canister vacuum has no power
What to do if you find that your SmartClean canister vacuum has now power
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MyCrossWave’s brush is not turning
What to do when CrossWave’s brush is not turning
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My CrossWave is difficult to push
What to do when your CrossWave is difficult to push
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SmartClean canister vacuum is hard to push
If you notice that your SmartClean canister vacuum is hard to push across your floors, please read the following instructions
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My SmartClean canister vacuum has no/low suction
What to do when your SmartClean canister vacuum has no/low suction
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My Stain Eraser is leaking
What to do if you notice that your stain eraser is leaking
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My SpotClean/MultiClean is leaking
What to do if your SpotClean or MultiClean is leaking
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My SpotClean/MultiClean has no power
What to do if your SpotClean or MultiClean has no power
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My Stain Eraser has no power
What to do when your Stain Eraser has no power
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My Stain Eraser has no spray
What to do when your Stain Eraser has no spray
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My Stain Eraser has no suction
What to do if you notice that your stain eraser has no suction
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My SpotClean/MultiClean has no spray
What to do if your SpotClean or MultiClean has no spray
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My SpotClean/MultiClean has no suction
What to do if your SpotClean or MultiClean has no suction
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My PowerFresh Slim Steam Mop falls over
What to do if your PowerFresh Slim Steam Mop falls over
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My PowerFresh Slim Steam is hot to touch
What to do if your PowerFresh Slim Steam Mop is hot to touch
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My PowerFresh Slim Steam Mop has a knocking noise
What to do if your PowerFresh Slim Steam Mop has a knocking noise
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My PowerFresh Slim Steam Mop has no power
What to do if your PowerFresh Slim Steam Mop has no power
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My PowerFresh Slim Steam Mop has no steam
What to do if your PowerFresh Slim Steam Mop has no steam
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My PowerFresh Slim Steam Mop is leaking
What to do if your PowerFresh Slim Steam Mop is leaking
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My Featherweight has no power
What to do if your PowerFresh Slim Steam Mop falls over
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My Featherweight has no/low suction
What to do if your Feathweight has no/low suction
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Cleaning and emptying the dirty water tank
How to clean and empty the dirty water tank
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Cleaning the CrossWave brush roll and brush roll window
How to clean the CrossWave brush roll and brush roll window
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My CrossWave is leaking
What to do if your CrossWave is leaking
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My CrossWave leaves streaks
What to do if your CrossWave leaves streaks
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My CrossWave has no power
What to do if your CrossWave has no power
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My CrossWave has no spray
What to do if your CrossWave has no spray
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My CrossWave has no suction
What to do if your CrossWave has no suction
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My CrossWave is making a loud noise
What to do if your CrossWave is making a loud noise
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My CrossWave shuts off automatically
What to do if your CrossWave shuts off automatically
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How to assemble your ProHeat 2X® Revolution® Pet Pro
No. Some deep cleaners, such as the upright InstaClean Compact are better suited to cleaning lightweight, everyday messes such as spills, spots and small areas. When purchasing a deep cleaner to clean your entire home, it would be better to choose a full size deep cleaner, such as the ProHeat 2X.
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How to disassemble ProHeat 2X® Revolution® Pet Pro
Video on how to disassemble ProHeat 2X® Revolution® Pet Pro
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My SpinWave is leaking
What to do if your SpinWave is leaking
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How to fill clean water in the tank of ProHeat 2X® Revolution® Pet Pro
How to fill clean water in the tank of ProHeat 2X® Revolution® Pet Pro
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My SpinWave has no power/disc pads are not spinning
What to do if your SpinWave discs are not spinning
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How to use clean shot on the ProHeat 2X® Revolution® Pet Pro
Video on how to use clean shot on the ProHeat 2X® Revolution® Pet Pro
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My SpinWave has no spray
What to do if your SpinWave discs are not spinning
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How to use the 2-in-1 pet upholstery tool on the ProHeat 2X® Revolution® Pet Pro
Video on how to use the 2-in-1 pet upholstery tool on the ProHeat 2X® Revolution® Pet Pro
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How does the machine and formula clean and apply Scotchgard™ protection at the same time? Doesn't the action of cleaning remove all of the Scotchgard™ protection?
The BISSELL deep cleaner removes dirt, oils and stains, while the patented Scotchgard™ protection surrounds and remains on carpet fibres. Deep cleaning DOES NOT remove all mill-applied Scotchgard™ protection. When hot water extraction (or deep cleaning) occurs, some protection is diminished and/or masked by the cleaning surficants left behind. All deep cleaning machines/systems leave behind some residual cleaning solution - that is they do not extract all of the water/cleaning solution from the carpet. Now with the new BISSELL deep cleaner, Scotchgard™ protection remains on carpet fibres, keeping carpets looking good, for longer.
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How to use express clean mode on the ProHeat 2X® Revolution® Pet Pro
Video on how to use express clean mode on the ProHeat 2X® Revolution® Pet Pro
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Why do you have to go through the extra step of using the post cleaning spray? Isn't the deep cleaning formula strong enough? Why do I need to use both?
You do not have to "go through an extra step". The new BISSELL deep cleaning formula will apply Scotchgard™ protection to carpet fibres during the cleaning process. Applying an extra layer of Scotchgard™ protection (with the post cleaning sprayer) enhances resistance to dirt and tough stains. By using both products, mill-type protection is restored to carpet fibres, providing a greater level of protection against soiling and most common household stains.
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How to clean dirty tank on the ProHeat 2X® Revolution® Pet Pro
Video on how to clean dirty tank on the ProHeat 2X® Revolution® Pet Pro
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Will the process "seal" dirt into the carpet? Can BISSELL's machine guarantee the carpet will be as clean as it was when the manufacturer applied the original Scotchgard™ protection in the mill?
No, the process will not seal dirt into the carpet. While no deep cleaning system can guarantee restoring the carpet to "new", the BISSELL ProHeat machines, along with the new deep cleaning formula, provide an advanced cleaning performance and now also offer the added benefit of Scotchgard™ protection.
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How to clean nozzle & brush on the ProHeat 2X® Revolution® Pet Pro
Video on how to clean nozzle & brush on the ProHeat 2X® Revolution® Pet Pro
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Is this product safe for use around children and pets? Can my one year old crawl safely on the carpet after I've cleaned and applied Scotchgard™ protection?
Yes, the products are safe for use around children and pets when used as directed. Yes, children and pets can crawl on carpets after use. However, it is recommended to first let the carpet dry thoroughly.
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How to change belts on the ProHeat 2X® Revolution® Pet Pro
Video on how to change belts on the ProHeat 2X® Revolution® Pet Pro
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Doesn't the Scotchgard™ protection from the manufacturer last forever if professionally deep cleaned every two years? Why now do I have to re-apply with this system?
Although mill applied protection treatments are durable, no protective treatment's performance lasts forever. Re-application of Scotchgard™ protection by a certified professional has always been recommended in order to boost protection to a carpet where mill treatment may have been slightly diminished through every day use and maintenance over time. Now, the recommended re-application of Scotchgard™ protection can be delivered through BISSELL carpet cleaning machines, using the BISSELL with Scotchgard formulas.
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My ProHeat 2X® Revolution® Pet Pro has no suction in the foot
Video on what to do if my ProHeat 2X® Revolution® Pet Pro has no suction in the foot
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How many rooms will 1 bottle of formula clean?
We cannot say exactly as it depends on how much the trigger is pressed during the cleaning process but approximately 2-3 average size rooms.When filling the clean water tank with water and formula, there are two measurement lines - one for water and one for formula (some formulas also have a measuring cap), to ensure you are using the correct amount of both. When cleaning large areas that require more than one tank, it is best practice to let the tank empty before refilling with fresh water and formula to ensure the mix is balanced to recommendations.
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My ProHeat 2X® Revolution® Pet Pro does not have hose suction
Video on what to do if my ProHeat 2X® Revolution® Pet Pro does not have hose suction
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Can I use any BISSELL formula in any carpet cleaner?
Any of the Wash & Protect, Wash & Refresh and the Wash & Remove ranges can be used in all upright machines, even non-bissell branded carpet cleaners. The formula for compact carpet cleaners / SpotCleaners is only for use in the portable or handheld carpet cleaners.
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My ProHeat 2X® Revolution® Pet P does not spray
Video on what to do if the foot on the ProHeat 2X® Revolution® Pet P does not spray
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How do I work out how much formula is required?
You will have a solution line on your tank or a measure cup to help with this.
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What to do if no spray is coming from the hose on ProHeat 2X® Revolution™ Pet Pro
Video on what to do if no spray is coming from the hose on ProHeat 2X® Revolution™ Pet Pro
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Can I use ‘non-Bissell’ formulas in my Bissell machine?
Not recommended
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How does the ‘buy 3, pay for 2’ offer work, can I mix and match?
You can mix and match with the 3 for 2 offers, the system will discount the cheapest product, you must however enter 3 products into the checkout to receive the discount.
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How to use PowerFresh® Slim Steam Mop
Video on How to use PowerFresh® Slim Steam Mop
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How to assemble your PowerFresh® Slim Steam Mop
Video on how to assemble your PowerFresh® Slim Steam Mop
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How quickly should it take my carpets to dry?
If using either the Revolution 18583 or Revolution Pet 20666 in Express Mode, carpets can dry within the hour. For other Upright Carpet Cleaners without the Express Mode feature, we would advise approximately 3-4 hours depending on weather conditions.
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How to fill the water tank on your PowerFresh® Slim Steam Mop
Video on how to fill the water tank on your PowerFresh® Slim Steam Mop
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Can I use a machine on wool carpets?
Not recommended
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How to use the SmartSet Steam controls on your PowerFresh® Slim Steam Mop
Video on how to use the SmartSet Steam controls on your PowerFresh® Slim Steam Mop
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How to clean hard floors with your PowerFresh® Slim Steam Mop
Video on how to clean hard floors with your PowerFresh® Slim Steam Mop
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Which machines can I use on laminate floor?
Lift Off Steam Mop 23K5e & Vac & Steam 1132e.
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How to clean above floors with your PowerFresh® Slim Steam Mop
Video on how to clean above floors with your PowerFresh® Slim Steam Mop
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Where do I find the model/serial number of my machine?
On the label which is usually located on the back or the base of the unit, the serial number follows the model number.
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My PowerFresh® Slim Steam Mop is leaving streak marks on the floor
What to do if your PowerFresh® Slim Steam Mop is leaving streak marks on the floor
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When will you have reconditioned machines available as I’ve seen some before available to buy?
We cannot say exact times when these will be available as it depends on products being returned to us, we advise to regularly check the website.
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Can I wash the filters in the machine and how often should they be replaced?
Yes these can be washed and should not need replacing if cleaned regularly.
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How to assemble and use your CrossWave® Cordless
Video on how to assemble and use CrossWave® Cordless
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How to charge the battery of my CrossWave® Cordless
Video on how to charge the battery of CrossWave® Cordless
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Can I use ‘Febreeze’ filters in any vacuum?
No these are just for use in the Floors & More range of vacuum cleaners.
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What do the symbols on the LED display on my CrossWave® Cordless mean?
Video on what do the symbols on the LED display on CrossWave® Cordless mean?
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What Is ECO legislation?
ECO legislation The regulations have been introduced to drive improvement in vacuum cleaner design as it relates to energy usage, and to create standardised performance metrics for vacuum cleaners. In doing so, it allows for consumers to make more informed decisions when selecting a vacuum. The energy label will be familiar, as it has been used on refrigerators, dishwashers, and washing machines since the early 1990’s
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How to set up the 3-in-1 docking station with your CrossWave® Cordless
Video on how to set up the 3-in-1 docking station with CrossWave® Cordless
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What is the wattage of each machine?
This can be found under the specifications of the products online.
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How to fill the clean tank on your CrossWave®Cordless
Video on how to fill the clean tank on CrossWave®Cordless
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How to clean hard floors with your CrossWave® Cordless
Video on ow to clean hard floors with CrossWave® Cordless
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What is the advantage of deep cleaning with heat?
The BISSELL ProHeat and ProHeat 2X series feature HeatWave Technology™ - Our HeatWave Technology™ cleverly redirects heat generated by the motor, which maintains the clean water with formula temperature during the cleaning process to optimise results.
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How to freshen area rugs with your CrossWave® Cordless
Video on how to freshen area rugs with CrossWave® Cordless
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How powerful is a BISSELL Deep Cleaning machine?
For the most part, our machines are 1 h.p. and 6 amps. However, the cleaning and suction power is not directly related to horsepower or amp rating. BISSELL Deep Cleaning machines are so effective -- so powerful -- because of the design of our unique patented nozzle head and intake system.
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My CrossWave® Cordless has no suction
What to do if CrossWave® Cordless has no suction
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How do BISSELL Deep Cleaning machines compare with rental machines or professional cleaners?
When it comes to convenience, there is no comparison. Owning your own machine means you can clean when it fits your schedule -- you're not tied to someone else's schedule or a store's 24-hour return policy. Besides, spills and pet accidents don't happen on a planned basis and the sooner they're cleaned, the better. But beyond convenience, when you add up the continuous cost of professional cleaning of several machine rentals, the initial cost of a BISSELL Deep Cleaning machine is quickly recouped.
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How to fix a stuck brush roll on my CrossWave® Cordless
Video on how to fix a stuck brush roll on CrossWave® Cordless
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How large an area will the machine handle?
When using our full size upright deep cleaning machines (such as ProHeat 2X Select), typically a 10' x 12' room can be cleaned before the dirty water tank needs to be emptied and new cleaning formula and fresh water need to be added. With our smaller upright deep cleaning machines (such as InstaClean Compact), typically an 8' x 8' area can be cleaned before the dirty water tank needs to be emptied and new cleaning formula and fresh water need to be added. These amounts will vary based on how much water/solution you are releasing onto your cleaning surface.
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My CrossWave® Cordless is hard to push
What to do if CrossWave® Cordless is hard to push
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How long will it take to clean a room?
It normally takes less than an hour to clean an average 12' x 12' room.
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My CrossWave® Cordless is not turning on
What to do if CrossWave® Cordless is not turning on
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Is owning a machine expensive?
When you consider the investment many people have in their carpet and fine upholstery fabrics, a regular deep cleaning -- at least twice a year (even more often for high traffic areas and spills) -- is an inexpensive way to protect that sizable investment. And, as previously stated, the payback on ownership is very rapid when compared to the cost of several rentals or continuous professional cleanings.
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My CrossWave® Cordless does not spray
What to do if CrossWave® Cordless does not spray
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Is 1 to 1-1/2p per sq. ft. less than the cost of chemicals for rental machines?
Yes, far less. That's because most rental units require the purchase of several chemicals to do the job of the recommended BISSELL formula. Then, of course, there's the cost of renting the machine itself.
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How to prevent streaking with your CrossWave® Cordless
Video on how to how to prevent streaking with your CrossWave® Cordless
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Why should I consider buying a BISSELL Deep Cleaning machine?
No manufacturer of home deep cleaning machines is more experienced in the deep cleaning category than BISSELL. BISSELL Deep Cleaning machines are recognized for there high-quality standard, with durability and reliability engineered into each unit, every step of the way.
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My CrossWave® Cordless is over-wetting the floors
What to do if your CrossWave® Cordless is over-wetting the floors
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Are all deep cleaners properly equipped to clean an entire home?
No. Some deep cleaners, such as the upright InstaClean Compact are better suited to cleaning lightweight, everyday messes such as spills, spots and small areas. When purchasing a deep cleaner to clean your entire home, it would be better to choose a full size deep cleaner, such as the ProHeat 2X.
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How to clean the dirty water tank on my CrossWave® Cordless
Video on how to clean the dirty water tank on CrossWave® Cordless
BISSELL customer service
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